Privacy & Cookies Policy

1. Scope

This Policy explains how Hive Finance S.A. processes, protects, and uses personal data across HiveFinHub, our mobile applications, and APIs.

2. Data We Collect

• Account data: Name, email, contact details, and credentials.
• Verification data: KYC/KYB documents, PEP, and sanctions screening results.
• Financial data: Deposits, withdrawals, transaction history, and wallet addresses.
• Technical data: IP address, device information, browser type, and cookies.
• Communications: Support tickets, emails, and feedback.

3. How We Use Data

• To provide and improve our Services and fulfill contractual obligations.
• To comply with legal obligations (AML/CTF, sanctions, tax reporting).
• To ensure security, prevent fraud, and handle incident responses.
• To provide customer support and communicate important updates.
• To conduct analytics and product research (aggregated and anonymized where possible).

4. How We Share

We do not sell your personal data. We may share data with:

• Regulators and law enforcement agencies when required by law.
• Trusted third-party vendors (custodians, payment processors, identity verification) under strict contracts.
• Affiliates for operational purposes consistent with this Policy.

5. Security

We implement industry-standard security measures including encryption in transit and at rest, strict access controls, real-time monitoring, DDoS/WAF protection, and regular backups. We apply principles of privacy-by-design and least-privilege.

6. Cookies & Similar Tech

We use essential, functional, analytics, and security cookies to improve your experience. You can manage your preferences via the cookie banner or your browser settings.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR), you may have the right to access, rectify, delete, restrict, or portability of your data. Submit requests via our Contact Page.

8. Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. These transfers are governed by appropriate safeguards, such as Standard Contractual Clauses (SCCs).

10. Changes

We may update this policy from time to time. Material changes will be communicated to you through the platform or via email.

11. Contact

For privacy inquiries, please contact our Data Protection Officer:
Hive Finance S.A.
15, rue Edward Steichen, L-2540, Luxembourg
[email protected]